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Terms and Conditions

  1. Acceptance of Terms

    By accessing or using It's Spotlight's website, services, or DOOH advertising platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. These Terms constitute a legally binding agreement between you and It's Spotlight.

    Modifications to Terms

    We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

    Eligibility

    You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these eligibility requirements.

  2. Description of Services

    It's Spotlight provides AI-powered digital out-of-home advertising services including:

    Core Services

    • Digital Display Advertising: Premium digital screens in high-traffic locations
    • AI-Driven Content Optimization: Real-time content adaptation and audience targeting
    • Interactive Experiences: QR code integration, augmented reality, and gamified content
    • Campaign Management: End-to-end advertising campaign planning and execution
    • Analytics and Reporting: Performance tracking and audience insights
    • Creative Services: Content production and design support

    Technology Platform

    • Real-Time Optimization: AI-powered content delivery and scheduling
    • Audience Analytics: Demographic insights and engagement metrics
    • Cross-Platform Integration: Mobile and social media connectivity
    • Predictive Analytics: Campaign performance forecasting and optimization
  3. User Accounts and Registration

    Account Creation

    To access certain services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

    Account Security

    • Use strong passwords and enable two-factor authentication where available
    • Do not share your account credentials with others
    • Notify us immediately of any unauthorized access or security breaches
    • You are responsible for all activities that occur under your account

    Account Information

    You agree to provide accurate, current, and complete information and to update your account information promptly when changes occur. We reserve the right to suspend or terminate accounts with inaccurate information.

  4. Advertising Services and Campaigns

    Campaign Planning and Execution

    • Consultation Services: Strategic planning and campaign development
    • Media Planning: Optimal placement and scheduling across our DOOH network
    • Creative Development: Content creation and optimization services
    • Performance Monitoring: Real-time tracking and campaign adjustments

    Service Availability

    Services are subject to availability of advertising inventory and technical capacity. We will make reasonable efforts to fulfill service requests but cannot guarantee specific placements or timing.

    Campaign Modifications

    Changes to active campaigns may be subject to additional fees and technical limitations. We will work with you to accommodate reasonable modification requests within operational constraints.

  5. Payment Terms and Billing

    Payment Obligations

    • All fees are due and payable according to the payment schedule outlined in your service agreement
    • Prices are exclusive of applicable taxes, which you are responsible for paying
    • Late payments may incur additional fees and service interruptions

    Billing and Invoicing

    • Invoices will be sent electronically to your registered email address
    • Payment terms are typically net 30 days unless otherwise specified
    • Disputed charges must be reported within 30 days of invoice date

    Payment Methods

    We accept various payment methods including credit cards, bank transfers, and digital payment platforms. Credit card may be subject to processing fees as disclosed at the time of payment.

    Refund Policy

    Refunds are subject to the specific terms of your service agreement. Generally, services already delivered or campaigns already launched are non-refundable except in cases of material breach by It's Spotlight.

  6. Intellectual Property Rights

    Our Intellectual Property

    All technology, software, content, designs, and materials p

    • Proprietary Technology: AI algorithms, software platforms, and technical innovations
    • Creative Materials: Templates, designs, and marketing materials
    • Trademarks: Company names, logos, and brand identifiers
    • Trade Secrets: Business processes and methodologies

    Your Content Rights

    You retain ownership of content you provide for advertising campaigns, subject to the license granted to us for service delivery purposes.

    License to It's Spotlight

    By providing content for campaigns, you grant It's Spotlight a non-exclusive, worldwide, royaltyfree license to use, reproduce, modify, and display your content solely for the purpose of delivering advertising services.

    Third-Party Rights

    You are responsible for ensuring that all content provided does not infringe upon third-party intellectual property rights. We reserve the right to remove content that may violate intellectual property rights.

  7. Content Guidelines and Restrictions

    Prohibited Content

    All technology, software, content, designs, and materials p

    • Illegal Content: Content that violates applicable laws or regulations
    • Harmful Material: Content promoting violence, discrimination, or hate speech
    • Inappropriate Content: Sexually explicit, profane, or offensive material
    • Misleading Information: False, deceptive, or misleading claims
    • Infringement: Content that violates intellectual property rights

    Content Approval Process

    All advertising content is subject to review and approval by It's Spotlight. We reserve the right to reject content that violates these guidelines or applicable laws.

    Content Standards

    Content must comply with:

    • Indian advertising standards and regulations
    • Local venue and property owner requirements
    • Technical specifications for digital display formats
    • Accessibility guidelines where applicable
  8. AI-Powered Services and Data Usage

    AI Technology Disclosure

    Our services utilize artificial intelligence and machine learning technologies for content optimization, audience targeting, and campaign performance enhancement.

    Data Processing for AI

    We process anonymized and aggregated data to improve AI algorithms and service delivery. This includes:

    • Audience Analytics: Demographic and behavioral insights
    • Performance Optimization: Campaign effectiveness analysis
    • Predictive Modeling: Forecasting and trend analysis
    • Content Personalization: Dynamic content adaptation

    Transparency and Fairness

    We are committed to responsible AI usage and will:

    • Maintain transparency about AI-driven decisions affecting your campaigns
    • Implement bias mitigation measures in our algorithms
    • Provide human oversight of automated processes
    • Respect privacy and data protection in all AI applications
  9. Platform Usage and Prohibited Activities

    Acceptable Use

    You may use our platform only for lawful advertising purposes in accordance with these Terms and applicable laws.

    Prohibited Activities

    You agree not to:

    • System Interference: Attempt to disrupt, disable, or overburden our systems
    • Unauthorized Access: Access systems or data without authorization
    • Reverse Engineering: Attempt to reverse engineer or copy our technology
    • Data Mining: Extract data from our systems without permission
    • Fraudulent Activity: Engage in any fraudulent or deceptive practices
    • Malware Distribution: Introduce viruses, malware, or harmful code

    Security Compliance

    You must comply with all security requirements and access controls implemented by It's Spotlight.

  10. Client Responsibilities

    Content Provision

    • Provide accurate, high-quality content that meets technical specifications
    • Ensure all content complies with applicable laws and regulations
    • Obtain necessary rights and permissions for content usage
    • Provide content within agreed timelines to avoid campaign delays

    Legal Compliance

    • Comply with all applicable advertising laws and regulations
    • Obtain required licenses and permits for advertising activities
    • Ensure content does not violate third-party rights
    • Maintain appropriate insurance coverage as required
  11. Service Level Commitments

    Display Performance

    We commit to achieving at least 95% uptime for digital displays, subject to maintenance windows and force majeure events.

    Campaign Delivery

    • Guaranteed Impressions: Delivery of at least 95% of contracted impressions for guaranteed campaigns
    • Timely Launch: Campaigns will commence within agreed timelines, subject to content approval and technical readiness
    • Performance Reporting: Regular reporting on campaign performance and metrics

    Support Services

    • Customer Support: Business hours support through multiple communication channels
    • Technical Support: Assistance with platform usage and technical issues
    • Account Management: Dedicated support for campaign planning and optimization

    Service Credits

    In the event of service level failures, you may be eligible for service credits as specified in your service agreement.

  12. Limitation of Liability

    General Limitations

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, IT'S SPOTLIGHT'S TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO IT'S SPOTLIGHT IN THE 12 MONTHS PRECEDING THE CLAIM.

    Excluded Damages

    IT'S SPOTLIGHT SHALL NOT BE LIABLE FOR:

    • Indirect Damages: Consequential, incidental, or punitive damages
    • Business Losses: Lost profits, revenue, or business opportunities
    • Data Loss: Loss of data or information
    • Third-Party Claims: Claims arising from third-party actions or content

    Service Limitations

    Our liability for service interruptions is limited to service credits as specified in your service agreement. We do not guarantee uninterrupted service availability.

    Force Majeure

    We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, or technical failures of third-party systems.

  13. Indemnification

    Your Indemnification Obligations

    You agree to indemnify, defend, and hold harmless It's Spotlight from claims arising from:

    • Your breach of these Terms or applicable laws
    • Infringement of third-party rights by your content
    • Your negligent or wrongful acts
    • Violation of advertising regulations or standards

    Process and Cooperation

    We will promptly notify you of any claims subject to indemnification and cooperate in the defense. You may not settle claims without our prior written consent.

    Limitations

    Your indemnification obligations are subject to your receipt of prompt notice and cooperation from It's Spotlight in the defense of claims.

  14. Termination

    Termination Rights

    Either party may terminate services:

    • For Convenience: With 30 days' written notice
    • For Cause: Immediately upon material breach that remains uncured after 15 days' notice
    • For Insolvency: Upon bankruptcy or insolvency proceedings

    Effect of Termination

    Upon termination:

    • All payment obligations for services rendered become immediately due
    • Access to our platform and services will be discontinued
    • Data and content may be deleted according to our data retention policies
    • Surviving provisions will remain in effect

    Survival

    Provisions related to payment, intellectual property, indemnification, and limitation of liability survive termination.

  15. Dispute Resolution

    Negotiation

    Disputes should first be addressed through good faith negotiation between the parties.

    Jurisdiction and Governing Law

    These Terms are governed by Indian law, and disputes are subject to the jurisdiction of courts in Mohali, Punjab, India.

    Alternative Dispute Resolution

    For disputes exceeding ₹5,00,000, the parties may agree to resolve disputes through arbitration under the Arbitration and Conciliation Act, 2015.

    Class Action Waiver

    You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

  16. General Provisions

    Entire Agreement

    These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between the parties.

    Assignment

    You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations with reasonable notice.

    Severability

    If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

    Waiver

    Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

    Electronic Communications

    You consent to receive communications from us electronically, including through email and platform notifications.

  17. Contact Information

    For questions about these Terms or our services, please contact us:

    It's Spotlight Legal Department

    Address:

    It's Spotlight
    CP.67 Mall, Mohali
    Punjab, India

    Email: legal@itsspotlight.com

    Phone: +91- 70830 70830

    Website: www.itsspotlight.com

    Customer Support

    Email: support@itsspotlight.com

Table of Contents
  1. Acceptance of Terms
  2. Description of Services
  3. User Accounts and Registration
  4. Advertising Services and Campaigns
  5. Payment Terms and Billing
  6. Intellectual Property Rights
  7. Content Guidelines and Restrictions
  8. AI-Powered Services and Data Usage
  9. Platform Usage and Prohibited Activities
  10. Client Responsibilities
  11. Service Level Commitments
  12. Limitation of Liability
  13. Indemnification
  14. Termination
  15. Dispute Resolution
  16. General Provisions
  17. Contact Information
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